This change will affect all Care Identity Service application users who:

generate reports
assign and manage workgroups for users
create, edit or remove positions

If you are a user who assigns workgroups, creates or manages positions, or runs reports, from 1 May 2024 you must use Care Identity Management to do so.

You will still be able to create, edit and delete workgroups in the old Care Identity Service application until 30 May 2024.

Registration Authorities

Please contact all your teams to let them know that they need to switch to Care Identity Management. If you have a list of email addresses to send this information to, you can copy and paste this text:

From 1 May 2024 the following processes will no longer be possible in the old Care Identity Service application:

creating, editing and removing positions
assigning and managing workgroups for users
running reports

From that date you must use Care Identity Management to do the above tasks.

We encourage all colleagues to use the Care Identity Management service before 1 May 2024, in order to confirm you can access the service.

Care Identity Management is an internet-facing service. Your organisation will need to allow access to our required domains. Read information about:

configuring access to CIM
troubleshooting common issue

The old Care Identity Service application is being switched off, and users are being moved to the new CIM service.

We have been dual-running both services for more than a year, and will be switching off features gradually until we can retire the old service completely. By moving user groups over in stages, we can reduce the risk of unexpected issues causing disruption to the service.

The following tasks are all possible in Care Identity Management:

assignment and managing of workgroups for users
creation and management of positions
reporting